Technical Support Engineer SCB Global Ltd
Provided bilingual technical support in English and Spanish.
Assisted with technical documentation and customer support activities.
- Location
- Buenos Aires, Argentina
- Desired salary
- Confidential
- Work preference
- Remote Only / Part Time
- Experience level
- Senior
About
Professional summaryI am a bilingual Technical Support Engineer with more than eight years of experience in technical support, customer assistance, troubleshooting, and problem solving. I work professionally in both English and Spanish and have experience supporting customers in remote environments.
I have provided first-line and bilingual technical support, handled reporting, and created customer-facing HowTo and knowledge base articles. I am customer-oriented, collaborative, and focused on clear communication and effective issue resolution.
I have experience producing technical documentation and assisting teams with support processes. I have also led technical training for coworkers and supported knowledge sharing through documentation and training materials.
I have worked with international organizations in Argentina, the United Kingdom, the United States, and Venezuela. I am interested in continuing my career in bilingual technical support, customer engineering, and technical documentation roles.
Skills
15 capabilitiesTech stack & tools
Working toolkitExperience
Career historyFirst Line Engineer AudioCodes
Delivered bilingual technical support and first-line engineering assistance to customers.
Prepared reports and wrote HowTo articles for end customers.
Analyst JP Morgan & Chase Co.
Worked as an Analyst supporting operational and customer assistance activities.
Applied problem-solving, reporting, and bilingual communication skills in a professional environment.
Network Operations Center Atlantis Technology
Worked in a Network Operations Center environment.
Supported network operations and technical support activities.
Team Lead Instituto Nacional de Estadística
Organized workflow and led a team during the XIV Population Census 2011.
Supported supervision activities and prepared data reporting.
Intern Compañía Anónima Nacional Teléfonos de Venezuela (CANTV)
Completed an internship in the Network Department and designed a project to implement a microwave system for data and telephony services in San Diego city.
Provided customer support, technical documentation, and network-related assistance.
Education
Learning historyUniversidad Nacional Experimental Politécnica de la Fuerza Armada
Engineering Degree, Telecommunications Engineering
Completed a degree in Telecommunications Engineering.
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