I am a revenue-focused account management and sales professional with more than four years of experience across SaaS, customer retention, business development, and strategic partnerships.
I specialize in consultative customer conversations that protect recurring revenue, strengthen long-term relationships, and uncover account expansion opportunities. I use a data-driven approach to improve retention and customer value.
In my current SaaS sales role, I manage high-volume cancellation conversations, resolve customer concerns, and create tailored retention and upsell solutions. I have consistently exceeded retention benchmarks and achieved a company record for customer saves in a single day.
I also bring experience developing strategic brand partnerships, managing outreach, preparing proposals, and negotiating sponsorship agreements. I am comfortable engaging key decision-makers and aligning partnership opportunities with business objectives.
My background in video content strategy has strengthened my ability to analyze audience performance, communicate value to partners, and optimize campaigns. I combine relationship management, negotiation, and analytical skills to drive sustainable revenue growth.
Manage high-volume inbound cancellation conversations for a SaaS cybersecurity platform, addressing customer concerns through consultative retention strategies and tailored upsell opportunities.
Maintain a customer save rate above 60% and 65% cash retained while exceeding company benchmarks. Set the company record for the highest number of customer saves in a single day and collaborated on a predictive churn model to identify at-risk members.
Developed and managed relationships with brands and strategic partners, aligning partnership opportunities with business objectives and long-term growth goals.
Led partner outreach from prospect identification through proposal development and negotiation with key decision-makers. Negotiated sponsorship and partnership agreements that supported new revenue streams and ongoing strategic relationships.
Managed brand relationships across the sponsorship lifecycle, including prospecting, pitching, negotiation, campaign coordination, and ongoing partner communication.
Developed and executed content strategies that generated more than 50 million long-form views and 150 million short-form views. Analyzed viewership and audience-performance data to provide actionable insights and optimize future campaign strategy.
Bachelor of Business Administration, Finance & Economics
GPA: 3.80
Associate of Arts, Liberal Arts and Sciences
GPA: 3.90
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