I am an operations and customer service professional with more than 10 years of experience across digital marketplaces, transportation, retail, wellness, entertainment, and fuel service environments.
I specialize in coordinating daily operations, supporting customers throughout service and transaction processes, and maintaining consistent operational standards. I am experienced in handling customer inquiries, resolving service issues, and building long-term customer relationships.
In my current freelance work, I independently manage digital marketplace operations for local and international customers. I oversee transactions accurately, provide responsive support, and communicate with customers in Indonesian and basic English.
My transportation industry experience includes managing travel reservations, coordinating driver schedules, confirming passenger departures, and supporting high-volume daily operations for passengers and vehicles.
I am known for my communication, adaptability, problem-solving, administrative support, SOP compliance, and team collaboration. I am committed to delivering reliable service and helping operations run smoothly.
I independently manage digital marketplace operations for local and international customers. I provide responsive customer support throughout sales and transaction processes and maintain accurate digital transaction records.
I build long-term customer relationships through consistent service quality, communicate with customers in Indonesian and basic English, and resolve inquiries and service issues in a timely manner.
Managed daily travel reservations and customer scheduling while coordinating with drivers to support smooth transportation operations. Confirmed passenger departures before scheduled trips and assisted approximately 110–165 passengers per day.
Supported daily operations for 10–15 vehicles and resolved schedule changes and service-related issues while maintaining customer satisfaction.
Provided customer service for approximately 50–100 members each day, assisting with service requests, inquiries, and daily operational needs. Maintained operational readiness before business hours.
Managed more than 500 operational towels and over 200 locker facilities. Proposed operational improvements that were successfully implemented by management.
Assisted customers with the use of amusement facilities and attractions while responding promptly to customer inquiries and service issues. Supported daily activities to deliver a positive customer experience.
Monitored arcade machines and play areas, performed routine equipment inspections, and maintained cleanliness and safety standards throughout the entertainment area.
Assisted customers with fuel transactions in accordance with company SOP and provided product and service information. Processed cash and electronic payments accurately.
Maintained station cleanliness and safety standards while supporting daily operations and delivering excellent customer service.
Vocational High School, Computer & Network Engineering
Vocational high school education in Computer and Network Engineering.
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