I am a dedicated technical support and operations professional with experience in Microsoft systems, Salesforce/CRM administration, invoicing, and administrative coordination. I focus on delivering accurate, efficient, and customer-centered support across enterprise environments.
I have hands-on experience troubleshooting Windows, macOS, Microsoft 365, Office applications, software, hardware, activation, and network connectivity issues. I provide clear step-by-step guidance, document resolutions, and escalate complex concerns when required.
In my current field operations role supporting GitHub accounts, I manage Salesforce workflows involving quotes, renewals, approvals, contract updates, licensing, invoice booking, and enterprise account queues. I collaborate with sales, finance, and support teams to keep account operations running smoothly.
My administrative background includes calendar management, meeting coordination, payroll processing, purchase orders, voucher verification, supplier coordination, inventory monitoring, and business documentation. I am comfortable managing multiple priorities while maintaining accuracy and professionalism.
I bring strong communication, organization, problem-solving, and process-improvement skills. I am motivated to contribute to technical support, CRM operations, customer operations, or business operations roles where I can help improve service quality and workflow efficiency.
Provided executive and administrative support through calendar management, meeting scheduling, client coordination, and business documentation management.
Processed payroll, prepared purchase orders, verified vouchers, and coordinated with suppliers and internal teams. Monitored inventory and productivity to support efficient daily business operations.
Assisted customers with technical issues involving Windows systems, Microsoft Office applications, software, hardware, activation, and network connectivity.
Delivered clear troubleshooting guidance, documented customer interactions and resolutions in ticketing systems, and escalated complex cases to Level 2 or specialized support teams.
Manage Salesforce operations for enterprise accounts, including quotes, renewals, approvals, issue handling, contract updates, invoice booking, and workflow queues.
Provide licensing and transaction-processing guidance, track licenses and seat consumption, and coordinate with sales, finance, and support teams. Identify automation and process-improvement opportunities to improve operational efficiency.
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