I am an experienced IT Administrator and technical support professional with more than 20 years of experience across retail, food service, insurance, printing, and software development environments.
I currently provide IT support for MAM Food, supporting 20 stores with computer systems, POS devices, networks, printers, scanners, Wi-Fi routers, CCTV, menu display screens, and delivery-payment devices.
I have extensive hands-on experience installing, configuring, monitoring, troubleshooting, repairing, and maintaining hardware, software, networks, servers, and business-critical store systems. I provide both onsite and remote support using tools such as TeamViewer and AnyDesk.
My background also includes software development using VB, VB.NET, ASP.NET, ASP, C++, Java, and databases including SQL Server, MySQL, Oracle, and Microsoft Access. I have developed and maintained systems for sales, warehouse management, accounts, payroll, insurance, barcode, and attendance workflows.
I am skilled at collaborating with store teams, sales, accounts, operations, and management to resolve technical issues promptly. I am motivated to continue growing my IT administration, systems support, networking, and software skills while delivering reliable service.
I provide technical support for 20 stores, including installation and configuration of computers, hardware, software, email, systems, networks, printers, scanners, Wi-Fi routers, and POS devices.
I troubleshoot onsite and remotely through TeamViewer and AnyDesk. I maintain CCTV cameras and DVRs, menu screen TVs, network switches, PoE equipment, printers, POS backups through Acronis, servers, and store devices including Talabat, Deliveroo, and Neopay.
Installed, configured, monitored, and maintained computers, hardware, software, networks, printers, scanners, routers, POS devices, price checkers, security gates, CCTV equipment, and related store systems. Delivered timely technical support across the company and remotely supported multiple stores.
Provided support to Sales, Accounts, and Operations teams; maintained helpdesk operations; set up user accounts; repaired and replaced equipment; and assisted with junior staff training. Administered Office 365 and handled issues involving POS, PDT, DVR, CCTV, fresh food scales, price display tags, and IT assets.
Generated daily, monthly, and yearly sales reports through PowerApps, updated branch reports, supported price amendments and LPO confirmations, and provided warehouse stock reporting.
Maintained Sales and Warehouse Management System projects developed in VB.NET using Developer Express.
Analyzed system requirements, modified applications according to client requirements, performed online updates, and designed forms based on organizational needs.
Developed and maintained applications for accounts, payroll, food, converting, SAW, SAR, press, and barcode-related operations. Created programs for entering job orders across departments through barcode scanners and developed labeling functionality.
Troubleshot systems and network configurations, managed email, maintained weekly server and database backups, and updated employee attendance records from ATX machines to the server using Accucom.
Developed projects for insurance, accounts, and payroll processes, including inquiry-to-issuance workflows and renewal, endorsement, and cancellation stages.
Supported multiple insurance locations, resolved IT-related issues, ensured data safety, and collaborated with other departments to support business operations.
Master of Computer Applications, Computer Applications
Master of Computer Applications (M.C.A.) completed at Bangalore University, Karnataka, India.
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