I am a customer service and data-focused professional with over two years of experience supporting customers, sales operations, retention activities, and administrative processes.
I manage customer interactions across email, WhatsApp, social media, phone, and in-person channels. I am experienced in resolving inquiries and complaints professionally while helping customers with product selection, orders, returns, and delivery updates.
I use Microsoft Excel and accurate record-management practices to organize customer, sales, transaction, and visitor data. I support reporting and sales tracking that help businesses make informed operational decisions.
In customer service leadership roles, I have managed daily service operations, maintained service reports, collaborated with sales teams, and trained customer service staff to improve satisfaction.
I also provide virtual assistance and administrative support, including order processing, customer follow-ups, social media engagement, task coordination, and documentation. I bring strong communication, teamwork, time-management, and customer-retention skills to every role.
Responded to customer inquiries through WhatsApp, social media, and email, assisting with product selection, orders, and delivery updates.
Processed orders and maintained accurate customer and sales records. Followed up with customers, resolved complaints professionally, supported social media engagement, and completed daily administrative tasks.
Managed daily customer service operations and handled customer inquiries, complaints, orders, returns, and product-information requests.
Processed orders, tracked deliveries, and maintained customer records and service reports. Collaborated with the sales team to improve customer satisfaction and trained and supervised customer service staff.
Managed ticket sales and maintained accurate transaction records in a part-time customer service and sales support role.
Handled customer enquiries and complaints via phone, email, and in-person interactions. Maintained visitor activity records, supported customer engagement and retention, and ensured accurate daily operational documentation.
BSc, Plant and Environmental Biology
Graduated with First Class Honours in Plant and Environmental Biology.
Data Analysis Certificate, Data Analysis
Completed a Data Analysis Certificate.
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