Salesforce Architect and Technical Leader

I lead a cross-functional team of more than six Salesforce developers and administrators, architecting enterprise solutions across Sales Cloud, Service Cloud, and Experience Cloud for over 15 business units. I design event-driven solutions using Platform Events, Lightning Web Components, and Apex for more than 5,000 daily active users, improving system performance and query response times by 35%.

I established Center of Excellence governance covering coding standards, CRUD/FLS security reviews, and more than 90% Apex test coverage. I modernized CI/CD delivery with Copado and Git, reducing deployment errors by 40% and accelerating releases by 30%, while leading MuleSoft and REST/SOAP integrations with ERP, marketing automation, and billing systems. I also mentor junior and mid-level engineers through reviews, pair programming, and documentation.

I engineered custom Apex classes, triggers, Batch Apex processes, and Lightning Web Components that automated complex workflows and reduced manual operational effort by 50%. I led an enterprise migration from Salesforce Classic to Lightning Experience for more than 1,200 users, increasing user satisfaction and adoption by 25%.

I re-architected Salesforce CPQ and Billing workflows, reducing quote-to-cash processing from three days to under four hours. As Technical Lead for three middleware projects, I integrated Salesforce with NetSuite and external marketing platforms through MuleSoft and REST APIs, and partnered with QA and release management to implement automated Apex testing and disciplined sandbox management with zero critical production defects.

I built and maintained custom Salesforce applications using Apex, Visualforce, and Aura for high-volume Sales and Service operations. I designed Salesforce Flow and Process Builder automations that eliminated more than 200 monthly hours of manual data entry and reduced human error.

I led data cleansing and migration initiatives with Data Loader and ETL tools, maintaining 99.9% data accuracy across multiple org consolidations. I also created executive reports, dashboards, and analytics views, and delivered Tier 2/3 production support by resolving more than 30 user-reported issues per month within SLA targets.

I administered daily Salesforce operations, including user management, security settings, workflow rules, and standard and custom object configuration. I automated routine processes with Workflow Rules and Process Builder, saving more than 20 hours of manual administrative work per month.

I maintained data integrity through audits, deduplication, and validation-rule enforcement across core Sales Cloud objects. I also delivered end-user training and documentation that contributed to a 15% increase in Salesforce adoption during the first year.

Bachelor of Science in Computer Science.