I am a proactive, organized, and responsible professional with experience in customer service, technical support, and team supervision.
I have developed strong interpersonal, communication, empathy, and problem-solving skills while supporting customers through phone, email, and chat channels.
I am experienced in advising customers on telecommunications products and services, managing orders and returns in e-commerce environments, and resolving customer complaints efficiently.
As a team supervisor, I have analyzed performance metrics, coached team members, and implemented strategies to improve service quality and productivity.
I also have a background in graphic design and experience using graphic design applications. I am seeking a dynamic and challenging opportunity where I can continue developing my career and contribute effectively to a collaborative team.
Analyzed team performance metrics and implemented strategies to improve service results, productivity, and goal achievement.
Provided coaching and guidance to team members. Resolved escalated customer cases by identifying effective, customer-focused solutions.
Delivered customer service through phone, email, and chat support channels. Managed appointments, scheduling, customer complaints, and follow-up coordination.
Updated customer records accurately and provided chat support for more than six months while resolving issues efficiently.
Provided customer service and technical support in telecommunications and e-commerce environments. Advised customers on products and services.
Managed orders and returns for online shopping customers while maintaining effective communication and customer-focused service.
Graduate, Graphic Design
Completed graduate studies in Graphic Design.
High School
Completed kindergarten, school, and high school education.
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