I am a customer service specialist with more than four years of experience in customer support and international logistics. I have supported customers in the US market, coordinated operational processes, and maintained a high standard of service in fast-paced environments.
I provide end-to-end customer assistance, including consultations on orders, payments, and delivery. I am experienced in handling a high volume of inbound and outbound requests, registering cases in CRM systems, and maintaining accurate customer databases.
I have hands-on experience managing international freight operations in the United States market. I coordinated shipments from carrier sourcing and rate negotiation to documentation, real-time tracking, delivery completion, and resolution of unexpected issues.
I am comfortable making quick decisions, resolving complaints and force majeure situations, and communicating effectively with customers, carriers, and internal teams. My strengths include empathy, adaptability, multitasking, and attention to operational details.
I have also trained and onboarded new employees and seasonal staff. I created step-by-step instructions and training materials that helped new team members learn processes faster and adapt successfully.
