Arturo Mejia

Senior IT Operations and Technical Support Professional

Open to offers · Member since 10 Sep 2026

Message

Location: El Salto, Mexico

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Senior

About

Professional summary

I am an IT professional with more than 10 years of experience leading multidisciplinary operations teams and technology implementation projects. I specialize in designing, implementing, and supervising technology initiatives focused on efficiency, productivity, and service quality.

I have hands-on experience delivering N1, N2, and N3 technical support, managing incidents, maintaining technology infrastructure, and coordinating operational activities. My background includes hardware and software installation, troubleshooting, ticket management, inventory control, and end-user support.

I have led teams, coordinated construction and telecommunications access projects, and developed quality and security standards. I use data analysis, KPIs, dashboards, and process-improvement methods to reduce response times and improve operational performance.

My cybersecurity and risk-management experience includes ISO 27001 and ISO/IEC 20000-1:2018 compliance, internal audits, information-security incident follow-up, corrective-action management, and risk reporting. I contributed to an accelerated ISO/IEC 20000-1:2018 implementation completed in 164 days.

I am a results-oriented professional with strong leadership, decision-making, problem-solving, and communication skills. I am committed to continuous improvement, risk prevention, operational excellence, and delivering reliable technology services.

Experience

Career history

Physical Access Engineer AT&T Comunicaciones Digitales, S. de R.L. de C.V.

Sep 2023 – Jul 2026

Coordinated access to telecommunications radio base sites for vendors across Jalisco and Colima. Managed failure tickets, identified vulnerable sites, and supported incident resolution through technology systems and operational follow-up.

Supervised work teams involved in construction projects and developed quality and safety standards. Conducted process data analysis, documented findings, introduced safety procedures and devices, and supported compliance with project objectives.

IT Technology Support Supervisor Coppel S.A. de C.V.

Nov 2019 – Sep 2023

Provided N1, N2, and N3 technology support across the organization, including installation and maintenance of CCTV systems and PACOM alarm security systems. Diagnosed and resolved technical incidents, managed tickets, and maintained operational technology services.

Planned, directed, and controlled daily operations while managing inventory, materials, orders, and deliveries. Coordinated team assignments and performance, supported personnel selection and training, and maintained communication with internal clients to resolve issues.

Risk Analyst DISC IT Business Solutions

Apr 2018 – Sep 2023

Supported compliance with ISO 27001 and ISO 20000 standards, applicable regulations, and internal risk-management policies. Prepared risk reports and recommendations, analyzed operational and financial risks, and assessed the organization’s security posture.

Tracked information-security incidents from creation through closure and monitored corrective actions for management visibility. Performed internal audits of the Information Security Management System and contributed to continuous improvement initiatives.