Logistics and Supply Chain Operations Supervisor

Oversee daily logistics and transportation operations, including shipment activity, dispatch priorities, delivery requirements, and operational execution. Manage more than 200 deliveries per day while maintaining 98% performance.

Coordinate ocean, rail, and truck transportation with customers, vendors, drivers, and internal stakeholders. Monitor performance and shipment exceptions, resolve operational issues, support SOP adherence, and improve workflow efficiency and service continuity.

Coordinated ocean and rail freight pickups and arranged truck transportation for container and freight delivery to warehouses and designated locations. Managed pickup appointments, delivery schedules, dispatch priorities, and time-sensitive transportation requirements.

Used DMS and Gnosis to track shipments, update records, monitor delivery progress, and identify exceptions. Prepared and verified hazmat, packing, shipment, and delivery documentation while collaborating with carriers, drivers, warehouses, customers, and internal teams.

Led daily store operations and managed a team of more than 20 employees. Directed staffing, scheduling, inventory, supply ordering, customer service, and competing operational priorities.

Coached and developed employees, delegated responsibilities, and implemented standard operating procedures to improve productivity, consistency, and customer experience. Resolved operational and customer issues while maintaining service standards.

Supported daily store operations, including staffing, scheduling, inventory management, payroll-related processes, and customer service. Coordinated team activities and operational priorities to maintain efficient execution.

Trained and coached employees to improve team effectiveness and performance. Supported financial and operational targets through planning, organization, and disciplined execution.

Oversaw daily shift operations and delegated tasks to optimize productivity, service quality, and workflow. Supported scheduling, inventory control, customer service, and employee development.

Resolved customer and operational issues in a high-volume environment. Coordinated multiple daily priorities while maintaining an organized and efficient workplace.

Provided customer service and relationship support in a high-volume financial-services environment. Handled customer inquiries and communicated solutions clearly.

Maintained accurate service interaction records and supported timely issue resolution. Delivered professional customer support while managing multiple requests.

Managed front-desk customer communications and processed more than 30 inquiries per day. Supported daily customer service and operational requirements in a fast-paced hospitality environment.

Maintained inventory records and coordinated operational needs to support efficient daily operations. Applied organization, communication, and time-management skills across multiple priorities.

Delivered fast, accurate, and efficient customer service during high-volume periods. Prepared orders while maintaining service standards and an organized work environment.

Collaborated with team members to support smooth daily operations. Assisted with maintaining a positive customer experience during busy shifts.

GPA: 4.0

GPA: 4.0

GPA: 3.5. IC3 Digital Literacy Certification.