I am a Product Operations and Quality professional with more than eight years of experience optimizing processes, audit programs, and operational outcomes across the Cognizant-Google ecosystem and Telmark S.A.
I lead large-scale teams and coordinate cross-functional stakeholders to improve KPIs, service levels, workload balancing, quality consistency, and escalation management.
My experience includes Google Business Profile operations, quality auditing for Google products, incident resolution, onboarding, enablement, performance reviews, and the creation of standard operating procedures.
I am skilled in developing operational dashboards, analyzing accuracy and CSAT metrics, identifying vendor issues, and delivering strategic reports that support decision-making and continuous improvement.
I have also worked in bilingual B2C and B2B customer support for the German market, team training, corrective action planning, logistics, purchasing, billing, treasury, and ERP administration.
I am a native Spanish and German speaker with intermediate English, bringing a global, quality-driven, and results-oriented approach to product operations.
