I am a quality assurance and operations professional with experience in healthcare administration, medical billing, data analysis, restaurant operations, and team management. I focus on accurate documentation, dependable follow-through, and practical process improvement.
I have performed quality reviews of billing, care coordination, operational, and vendor-related records. My work includes identifying discrepancies, validating data, documenting findings, coordinating corrections, and following issues through to resolution.
I bring analytical experience using SQL, Microsoft Excel, and Google Sheets to review denial trends, reimbursement patterns, provider performance, and operational data. I translate findings into clear recommendations that support accurate processing and stronger workflows.
My healthcare background has strengthened my understanding of HIPAA compliance, confidential records handling, billing processes, and CPT, ICD-10, and HCPCS coding standards. I am committed to accuracy, privacy, and responsible data management.
As a manager and supervisor, I have coordinated teams, vendors, clinical staff, administrative personnel, and billing stakeholders. I communicate expectations clearly, balance competing priorities, and support colleagues in resolving recurring problems.
I am reliable, teachable, and receptive to feedback. I am pursuing further education in Human Resources and Healthcare Information Technology and am eager to contribute my quality assurance, auditing, compliance, and operational leadership skills in a professional environment.
