Bahati Kamuzehe

IT & Technical Support Specialist

Open to offers · Member since 11 Sep 2026

Message

Location: Kigali, Rwanda

Desired salary: Unspecified

Work preference: Hybrid / Full Time

Experience level: Senior

About

Professional summary

I am an IT and Technical Support Specialist with over seven years of experience supporting computers, networks, POS systems, and business equipment across multi-branch operations.

I provide both remote and on-site technical support, resolving hardware, software, internet connectivity, network, and user-related issues. I am experienced in diagnosing problems quickly and maintaining reliable IT operations.

I have supported more than 150 branches and helped establish IT systems for over 70 new branch openings. My work includes installing and configuring computers, POS devices, printers, scanners, routers, local networks, and network cabling.

I am comfortable supporting betting-platform-related operational issues, coordinating with service providers for escalations, and following incidents through to resolution. I also prepare hourly, daily, end-of-day, sales, and product reports in Microsoft Excel.

I am able to travel for field assignments and work directly with branch teams to deliver practical technical solutions. I hold a valid Rwandan driver's license and passport, and I am available for international relocation.

Skills

10 capabilities

Experience

Career history

IT Manager Kings Bet Rwanda

Oct 2024 – Present

Manage IT support for more than 150 branches through remote and on-site troubleshooting. Set up IT systems and equipment for more than 70 new branch openings, including computers, POS systems, printers, scanners, routers, local networks, and network cables.

Resolve hardware, software, network, and internet connectivity issues affecting branch operations. Support Solid Icon and Kiron betting platform issues, coordinate escalations with service providers, maintain branch IT equipment, and prepare hourly, daily, end-of-day, sales, and product reports in Microsoft Excel.

IT Support & Network Technician Premier Bet Rwanda / Solidaire Rwanda Ltd

Jan 2018 – Sep 2024

Provided daily IT and network support to branches, resolving computer, POS, printer, scanner, router, internet, and connectivity issues. Installed, maintained, connected, and tested network equipment and organized network cabling.

Supported the IT setup of new branches before opening, assisted users with technical issues, and prepared end-of-day, hourly, daily, and product sales reports using Microsoft Excel. Received a Certificate of Appreciation as Best Employee of the Year in 2023.