Senior Service Operations and Facility Management Professional

Managed service delivery, complaint resolution, and service-business generation through AMCs, chargeable jobs, and O&M manpower contracts.

Developed O&M business across industrial, IT/ITES, hospitality, and residential segments. Served as Facility Manager at a government site, managing electrical panels, transformers, DG sets, and a 30-member site team while implementing performance appraisal processes.

Developed MEP design business across Telangana and Andhra Pradesh through architects, PMCs, interior designers, developers, and builders.

Converted customer enquiries into orders through structured client engagement and follow-up.

Developed business for CFP training programs by enrolling professionals from banking, mutual funds, insurance, and stock-broking sectors.

Built relationships with prospective professionals and supported training-business growth through targeted outreach.

Led integrated facility management operations across Tamil Nadu and Karnataka for industrial, IT/ITES, hospitality, and residential clients. Managed deployment of hard-services engineering manpower and soft-services housekeeping teams.

Led 10 coordinators and nearly 750 site staff, drove customer retention and contract renewals, and grew turnover from Rs. 7.34 crore to Rs. 10.23 crore, achieving 40% year-over-year growth.

Managed complaint resolution, preventive maintenance, and service revenue through AMCs, repairs, and retrofit assignments.

Covered service operations across Tamil Nadu and Puducherry.

Managed preventive maintenance of UPS systems through authorized service providers across India and monitored preventive-maintenance targets against actual performance.

Implemented ISO 9001 quality processes across 10 regional offices, conducted internal audits, closed NCRs through CAPA, supported management reviews, and delivered QMS awareness training.

Managed ducted-split service operations, complaint handling, and monthly service revenue of approximately Rs. 10–12 lakh.

Booked ducted-split projects including a 185 TR Karaikkal Port project and retrofit work totaling nearly 50 TR. Conducted dealer-technician performance management.

Managed Andhra Pradesh service operations for washing machines, dryers, dishwashers, and microwave ovens.

Drove approximately Rs. 20 lakh per month in service revenue through AMCs, extended warranties, spares, accessories, and additives. Coordinated with factories and vendors to resolve recurring product-quality issues.

Managed customer-support operations in Tamil Nadu for air-conditioning and commercial-refrigeration products.

Led service delivery and customer support activities for the regional market.

Managed AMC revenue for Chennai and Puducherry of approximately Rs. 55 lakh per month and led customer-support operations for HVAC services.

Served as South Zone ACE and EH&S coordinator, supported major HVAC project execution, call-centre operations, factory quality feedback, internal audits, dealer technician PMS, and rewards and recognition initiatives.

Managed customer care for South and West regions from the corporate office and supported RAC/PAC process-quality initiatives.

Contributed to business process re-engineering, supply-chain management, spares and AMC revenue management, ISO awareness training, and factory process audits.

Developed markets and engaged customers for pump sales.

Improved pump sales by 70% through focused market-development efforts.

Handled HVAC erection activities for the Mediciti Hospital project.

Supported on-site execution of air-conditioning installation work.

Marketed LT and HT motors and pumps directly to industrial customers and through dealer channels.

Covered stone crushers, cement factories, and rice mills, and provided market and product-performance insights to manufacturing units while participating in factory audits.

Joined as a Management Trainee and progressed to Construction Engineer, executing central and packaged air-conditioning projects.

Delivered projects including Hotel Residency, Kumaran Silks, Maris Mini Theatre, Southern Railway Computer Centre, DCW Sahupuram, and Canara Bank.

Graduated with Distinction, scoring 75%.

Completed with First Class, scoring 73.20%.

Completed with Distinction, scoring 85.20%.