I am a detail-oriented Customer Success and Customer Experience professional with a strong background in onboarding, relationship building, stakeholder communication, and end-to-end client journey management.
I gather business requirements, document processes, and facilitate software implementation across cross-functional teams. I am experienced in translating user feedback into actionable internal strategy and operational improvements.
My background includes customer onboarding, technical onboarding, training, employee development, recruiting, and project management. I have trained employees and contractors on systems, workflows, and departmental functions.
I bring substantial legal and client-service experience, including high-volume communications, scheduling, case preparation, discovery coordination, and mentoring junior team members. I am comfortable managing complex stakeholder needs while maintaining organized processes.
I have also supported SaaS platform implementations involving Workday and PeopleSoft, helping define operational protocols and requirements. My strengths include customer focus, process documentation, cross-functional collaboration, and operational enablement.
I serve as the primary liaison between clients and attorneys, managing high-volume communications, scheduling, and end-to-end client preparation.
I coordinate case scheduling and logistics for expert and lay witnesses, prepare discovery responses and trial materials, and mentor junior paralegals on case management and procedural best practices.
I defined and documented departmental processes and created updated training materials to formalize organizational workflows. I trained 15 employees and contractors on departmental functions, core systems, and operating procedures.
I gathered business requirements and operational protocols to support technical implementation of Workday and PeopleSoft SaaS platforms. I also applied management and operational expertise within Corporate Affairs and a high-volume Payroll Department.
I coordinated interview scheduling and coached 50 associates in alignment with evolving client requirements. I managed new-hire onboarding and conducted performance evaluations throughout associates' employment.
I evaluated candidate competencies through structured interviews and assessments, matched candidate profiles to customer requirements, and maintained an up-to-date internal database of qualified professionals.
I advised clients on identifying core needs and aligning strategic goals with budgetary and operational parameters.
I recruited, supervised, and trained a professional staff of up to five employees, supporting effective client service and legal operations.
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration.
Juris Doctorate, Law
Juris Doctorate.
Teaching Specialist, Adjunct Associate Professor, Adjunct Legal Writing, Legal Writing
Teaching Specialist and adjunct instruction experience in legal writing.
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