I am a bilingual customer service and client support professional with experience managing client relationships, resolving concerns, and supporting customers throughout their journey. I communicate fluently in English and am a native Portuguese speaker.
I have experience handling inquiries, conducting follow-ups, organizing schedules, recommending personalized solutions, and maintaining long-term customer relationships. My approach is based on active listening, empathy, responsiveness, and clear communication.
As a private English teacher and client service provider, I independently manage multiple clients and priorities while maintaining service quality. I support prospective and existing clients with information, scheduling, service delivery, retention, and problem resolution.
My previous customer-facing teaching roles strengthened my ability to explain complex information clearly, adapt to individual needs, and improve customer satisfaction through feedback-based support. I am comfortable assisting people with different backgrounds, goals, and levels of understanding.
I also developed leadership, coaching, cold-calling, and cross-cultural communication skills through volunteer representative roles in Brazil and South Africa. I have led teams, delivered training sessions, and supported team members in reaching individual and collective goals.
Provided direct, personalized support to students with diverse needs, expectations, and backgrounds. Maintained positive relationships through active listening, empathy, clear communication, and consistent assistance.
Responded to questions and resolved issues involving lessons, learning resources, and online tools. Adapted service approaches based on individual needs, customer feedback, satisfaction, and learning progress.
Communicated daily with people from diverse cultural, social, and professional backgrounds in Johannesburg, South Africa. Conducted frequent phone interactions, initiated conversations with new contacts, and developed cold-calling and relationship-building skills.
Identified individual needs, answered questions, addressed concerns and objections, recommended suitable solutions, and maintained follow-up relationships. Worked independently in a fast-paced, demanding, goal-oriented environment while developing professional English communication skills.
Provided support through phone, written, and face-to-face communication in Sao Paulo, Brazil. Used active listening and interpersonal skills to understand concerns, resolve problems, and provide appropriate guidance.
Led, trained, supported, and motivated teams of up to 12 representatives. Delivered training sessions and presentations, provided coaching and feedback, helped improve team performance, and taught Portuguese to North American representatives.
High School Diploma
High school diploma completed in Brazil.
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