I am a technical customer support specialist with more than three years of experience in customer communication, sales, conflict resolution, and multichannel support. I combine client-facing experience with practical technical skills and a degree in Computer Systems.
I currently work as an electrician in the Saint Petersburg Metro system, where I perform preventive maintenance, emergency repairs, electrical diagnostics, and safety-compliant documentation. This work has strengthened my ability to troubleshoot issues quickly and operate reliably in critical environments.
Previously, I supported customers at Rostelecom through phone, chat, and social media channels for internet and hardware services. I handled billing concerns, technical escalations, payments, and sales while consistently exceeding monthly sales KPIs.
I also worked remotely as a realtor, supporting property transactions, managing CRM leads, negotiating contracts, processing payments, and communicating with international clients in English and Russian. I am comfortable de-escalating high-pressure situations and maintaining professional correspondence.
I am seeking a remote technical support, helpdesk, or back-office operations role where I can apply my troubleshooting mindset, customer service skills, and bilingual communication abilities. I am open to relocation and motivated to continue developing in a technology-focused support environment.
