I am a licensed insurance and customer service professional with more than eight years of experience supporting customers in auto insurance, financial services, telecommunications, and insurance agency environments.
I hold Florida 4-40 Customer Representative and Florida 2-14 Life, Including Annuities and Variable Contracts, licenses. My experience includes insurance quoting, policy changes and endorsements, billing support, payments, renewals, retention, and explaining coverage clearly.
I am comfortable managing high-volume inbound customer interactions while maintaining accuracy, compliance, privacy, and thorough documentation. I use CRM platforms, Salesforce, Dialpad, and internal systems to record account updates and customer conversations.
I bring strong de-escalation, problem-solving, consultative sales, and upselling skills. I focus on understanding customer needs, resolving concerns efficiently, and identifying suitable options that support satisfaction and retention.
I am known for balancing customer experience, productivity, and business goals in fast-paced service environments. I communicate clearly by phone and in writing and strive to make complex policy, billing, and account information easy for customers to understand.
