Customer Service Representative

Delivered professional customer support through phone and digital channels in a high-volume call center environment. Assisted customers with billing inquiries, account issues, and product information.

Resolved customer concerns efficiently while maintaining service quality standards. Met performance goals related to call quality, accuracy, and productivity while adapting to changing customer needs.

Provided high-quality customer support for major clients and managed customer requests involving orders, account updates, and record maintenance.

Handled escalated issues with patience and effective problem-solving. Improved customer experience through clear communication and follow-up, while meeting and exceeding KPIs for resolution time and satisfaction scores.

Resolve product and service concerns by clarifying customer complaints, identifying the cause of problems, and explaining appropriate solutions.

Process customer adjustments to maintain financial accounts. Collect and analyze customer information and needs to recommend potential products or services to management.

Completed high school diploma studies in Westmoreland, Jamaica.