Aman Pahuja

IT Support Specialist

Actively looking · Member since 13 Sep 2026

Message

Location: Mississauga, Canada

Desired salary: Confidential

Work preference: Remote Only / Full Time, Part Time, Contract, Temporary

Experience level: Mid

About

Professional summary

I am an IT Support Specialist with more than two years of experience delivering Tier 1 and Tier 2 support for over 250 Windows endpoints in a production environment.

I troubleshoot hardware, software, Windows, application, network connectivity, and user-access issues for warehouse, shipping, and office operations. I focus on minimizing downtime through structured incident investigation and root-cause analysis.

I have hands-on experience administering Active Directory users, security groups, organizational units, Group Policy, permissions, and endpoint configurations. My infrastructure knowledge includes Windows Server, DNS, DHCP, SMB file shares, NTFS permissions, and role-based access control.

I use ServiceNow to manage incidents, service requests, prioritization, escalation, and technical documentation. I have improved support operations by helping reduce repeat requests and ticket resolution time through preventive actions and streamlined processes.

I also build and document enterprise-style lab environments using Windows Server, Windows 11, VMware, PowerShell, Active Directory, and Azure concepts. I am Microsoft Azure Fundamentals certified and am progressing toward the Azure Administrator certification.

Tech stack & tools

Working toolkit

Experience

Career history

IT Support Specialist Westlake Corporation

Jun 2023 – Nov 2025

Provided Tier 1 and Tier 2 technical support for more than 250 Windows endpoints serving warehouse workstations, shipping terminals, and office users in a production environment. Diagnosed and resolved hardware, software, Windows, application, network connectivity, and user-access issues while supporting day-to-day business operations.

Administered Active Directory users, security groups, organizational units, and Group Policy to manage access, permissions, and endpoint administration. Installed, configured, and troubleshot workstations, peripherals, warehouse technology, scheduling/reporting applications, and business software.

Used structured troubleshooting, root-cause analysis, escalation, and cross-functional collaboration to resolve incidents. Documented procedures and solutions, implemented preventive measures that reduced repeat support requests by 15%, and streamlined processes that reduced ticket resolution time by 20%.

Education

Learning history

Canadore College

Dec 2022

Computer Systems: Networking Technician, IT Support, Data Analysis, Active Directory

Completed the Computer Systems: Networking Technician program with concentrations in IT Support, Data Analysis, and Active Directory. Earned Microsoft Certified: Azure Fundamentals (AZ-900) and is progressing toward Microsoft Azure Administrator (AZ-104).

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