Rocio Castillo
Rocio Castillo

English Teacher and Program Coordinator

Open to offers · Member since 14 Sep 2026
Message
Location
Hermosillo, Mexico
Desired salary
Unspecified
Work preference
Hybrid
Experience level
Mid

About

Professional summary

I am a versatile professional with more than nine years of experience in English-language education, program coordination, language services, customer support, legal writing, and sales. I bring strong communication, adaptability, organization, and attention to detail to dynamic, client-facing environments.

I have taught English to elementary, secondary, high school, adult, corporate, and private students in Mexico. My teaching background includes lesson planning, classroom management, remote instruction, parent communication, conversational classes, and adapting learning materials to different ages and learning needs.

I have also coordinated an au pair exchange program, interviewing candidates, evaluating English proficiency, managing documentation and payments, and guiding participants through international program requirements. This work strengthened my administrative coordination, compliance, and customer service abilities.

As a legal declaration writer and transcription specialist, I have produced accurate bilingual content for sensitive immigration cases and AI-assisted workflows. I am experienced in Spanish-English transcription, prompt development, content review, and using AI tools responsibly to improve efficiency while maintaining accuracy.

I was recently experienced in consultative sales and customer relationship management through my work supporting LegalShield services. I am open to on-site, remote, and international opportunities where I can apply my communication, education, coordination, writing, and service skills.

Skills

18 capabilities

Tech stack & tools

Working toolkit

Communications

Experience

Career history

Sales Representative Call Centered

Handle sales for LegalShield, presenting affordable professional legal assistance services to prospective clients.

Build customer rapport, address objections, close sales, and meet performance targets through consultative communication and quality service.

Declaration Writer CR Wannamaker Law Firm

Supported the VAWA department at an immigration law firm serving clients seeking to legalize their immigration status in the United States.

Drafted clear, compelling client declarations for legal petitions and used AI tools to support research and content creation while reviewing all work for accuracy, clarity, and legal compliance.

Transcriber Listen Trust, Ignite AI

Performed accurate bilingual Spanish-English transcription for movies, podcasts, series, and customer service calls.

Developed and optimized ChatGPT prompts and responses to support clear, relevant, and effective AI-assisted workflows.

English Teacher Colegio Alerce

Planned and delivered English lessons for second- and third-grade students in an International Baccalaureate Primary Years Program environment. Received ongoing formal training in IB PYP methodology.

Managed classrooms, addressed individual learning needs, collaborated with a Spanish co-teacher, adapted instruction for remote learning during COVID-19, and maintained communication with parents.

Au Pair Program Coordinator Alianzas Culturales

Coordinated an international au pair program, interviewing candidates to assess English proficiency and relevant work experience for studying and working abroad.

Guided participants through the application process, monitored documentation and payments, maintained program compliance, and provided support through professional emails and phone calls.

English Teacher ICI

Delivered private English lessons for children, conversational classes, and corporate language training for employees in companies across Jalisco.

Adapted instruction to individual and group learning needs while building speaking, comprehension, and practical communication skills.

English Teacher ITEA

Planned and taught English lessons for secondary and high school students with diverse learning needs.

Organized student events and group trips, collaborated with colleagues on teaching strategies, and maintained regular communication with parents regarding student progress.

English Teacher Golden English

Taught English to children, teenagers, and adults in small-group classes across beginner through advanced levels.

Led conversation clubs and adapted teaching methods to improve learner fluency, confidence, and practical communication.

English Teacher Natural English

Taught English to children, teenagers, and adults in small-group language classes at multiple proficiency levels.

Led conversation clubs and tailored instruction to diverse age groups, learning styles, and communication goals.

Customer Service Representative for DirecTV Teleperformance

Provided English-language customer support for DirecTV users and addressed service inquiries.

Resolved technical issues efficiently while developing communication, problem-solving, and conflict-resolution skills.

Education

Learning history

University of Sonora

Bachelor of Arts, Teaching English as a Second Language

Bachelor of Arts in Teaching English as a Second Language in Hermosillo, Sonora, Mexico.

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