I am an organized, proactive, and detail-oriented accounting and administrative professional based in Barcelona, Venezuela. I am currently pursuing a Bachelor's degree in Public Accounting and hold a Higher University Technician degree in Public Accounting.
I have experience in corporate operations, multichannel customer service, administrative management, tax administration, collections, and cash control. I work carefully with financial records, tax declarations, payment processing, reconciliations, and daily cash closing activities.
In my current role, I supervise operations and customer service for premium automotive service campaigns in Spain, supporting brands including Škoda, Audi, SEAT, and Volkswagen. I coordinate appointments, follow workshop operations, resolve incidents, and help ensure a smooth customer experience.
I also have public-sector experience with municipal tax administration, where I processed tax-related transactions, supported taxpayers, managed collections through point-of-sale systems, and prepared operational and financial reports. This work strengthened my understanding of regulatory compliance and accurate financial handling.
I am skilled at coordinating processes, resolving issues, training new team members, and maintaining high service standards. I use Microsoft Office tools, including advanced Excel, to support reporting, communication, and administrative operations.
I am committed to responsibility, continuous learning, and delivering reliable results. I am interested in opportunities in operations, administration, accounting support, customer service, and tax-related roles.
