Medical Billing and Coding Specialist

I assist K-12 parents and students with troubleshooting school-provided loaner laptops and K-12 programs.

I reset passwords and guide users through online-school navigation while providing clear technical support.

I manually inspect and prepare medical records for the Shelby County Health Department.

I support accurate record handling and document preparation in a healthcare environment.

I used multiple systems to complete prior authorizations for specialty medications in a remote role.

I reviewed criteria questions from medical doctors' offices and corrected prior authorizations as needed.

I assisted members with applying, reapplying, and renewing Medicaid benefits and worked to obtain member screenings.

I handled inbound and outbound calls remotely while using two screens and multiple systems.

I prepared, audited, and cleaned surgical tools and kits in a timely manner.

I supported organized processing of surgical equipment and kits.

I manually inspected and prepared medical records for the Shelby County Health Department.

I also performed administrative duties including printing, scanning, copying, Microsoft Word, and Excel work.

I assisted patients with scheduling and canceling appointments and locating specialists.

I responded to issues involving clinical duties and patient service needs.

I handled inbound calls to assist patients with Medicare needs, appointment modifications, benefits explanations, and claim adjustments.

I used Epic and Facets while supporting healthcare benefit inquiries.

I prepared, audited, picked, and cleaned surgical tools and kits based on Excel order sheets.

I completed equipment-processing tasks in a timely manner.

I assisted customers with troubleshooting appliances and provided step-by-step remote guidance for devices and appliances.

I also helped customers place and modify orders.

Completed studies in Medical Billing & Coding.

High school diploma.