Customer Experience & Sales Operations Leader

Led a cross-functional team of more than 15 people across nine countries to design, scale, and govern a data-driven NPS framework.

Exceeded annual targets and increased survey volume and response rates by 40% year over year. Produced analytical insights and predictive trends for C-level stakeholders, influencing customer experience and commercial strategies.

Served as Power BI owner, overseeing dashboard architecture, data quality, market adoption, and the creation of new dashboards.

Generated €6 million in new business through acquisition of multinational clients and upselling within existing accounts.

Managed a €20 million portfolio spanning 12 multinational clients, including Prysmian, Pirelli, and Eni, with a focus on improving client satisfaction.

Led operations with the Italian Network Partner and scaled a new communication model across the network.

Built and launched a new Global Broker Management Department, increasing broker engagement and supporting growth.

Developed and rolled out a Power BI performance dashboard adopted by most technical and commercial teams. Redesigned Salesforce CRM for sales use, improving usability, efficiency, and centralization of intermediary contracts.

Launched the company’s first quarterly journal and supported marketing and customer experience teams on campaigns and events.

Developed the sales prospecting strategy and implemented analytical tools to support business development.

Coordinated cross-functional teams in developing a sales simulation tool, using analytics, agile methodologies, and client acquisition initiatives.

Managed the full product line lifecycle for a new affinity program, from strategic planning through tactical execution.

Supported product management activities across international locations in Paris and Gdansk.

Studying core video game programming concepts using C++ and Unreal Engine. Developing gameplay systems, UI, graphics, physics, object-oriented programming, and video game AI behavior systems.

Focused on machine learning foundations, AI for business decision-making, data-driven strategy, AI integration, innovation, and business applications.

Graduated with First Class Honors and served as Student Representative.

Graduated with Second Class Honors. Completed coursework in Corporate Finance and Financial Markets, with a semester abroad at Hong Kong University of Science and Technology.