Victor Aya

IT Support / Technical Support Specialist

Actively looking · Member since 14 Sep 2026

Message

Location: port Harcourt, Nigeria

Desired salary: Confidential

Work preference: Remote Only / Full Time, Part Time, Contract

Experience level: Mid

About

Professional summary

I am a hands-on IT and technical support professional with practical experience diagnosing and resolving laptop hardware and software issues for individual users. I provide support both in person and remotely, focusing on clear communication and reliable issue resolution.

I troubleshoot Windows systems, applications, laptop performance problems, and general computer maintenance needs. I can install and configure software, identify likely causes of faults, and guide users through practical fixes in non-technical language.

I have experience delivering remote support through WhatsApp audio calls and online sessions. I work independently from initial problem diagnosis through resolution, while documenting issues and helping users understand the steps required.

I am comfortable working with Windows environments, Linux and Ubuntu command-line tools, Microsoft Office, Google Workspace, Excel, and Google Sheets. I also have exposure to basic web development, AI tools, Python virtual environments, GPU/CUDA configurations, and AI/ML software dependencies.

I am currently pursuing a Combined Chemistry degree at the University of Nigeria, Nsukka. I bring strong analytical problem-solving abilities, a fast-learning mindset, and an interest in IT Support, Technical Support, Help Desk, Desktop Support, and Computer Support roles.

I am available to start immediately and am open to remote or on-site opportunities. I am confident supporting non-technical users with patient, step-by-step guidance.

Notice period: Immediate

Skills

13 capabilities

AI Tools Desktop Support Help Desk Support IT Support Linux Command Line Quality Control Remote Support System Configuration Technical Documentation Technical Support Ubuntu User Communication User Support

Tech stack & tools

Working toolkit

Development

Git

GitHub

Linux

Ubuntu

Languages & Frameworks

HTML5

Python

Experience

Career history

Freelance IT Support Technician Independent IT & Laptop Support

Feb 2023 – Present

Diagnose and troubleshoot laptop hardware and software problems for individual clients, including issues affecting system performance and normal computer use. Perform hands-on laptop repair, maintenance, and component-level troubleshooting after assessing hardware and software symptoms.

Provide remote technical support through WhatsApp audio calls and online sessions. Guide non-technical users through troubleshooting steps using clear, practical language and assist with computer setup, application installation, software configuration, and issue resolution.

Identify likely causes of slow laptop performance and apply software and system-level fixes to improve usability. Work independently from problem identification through resolution while supporting users with general computer and application troubleshooting.