Social Media Manager and Content Strategist

I script, film, and edit short-form and long-form content for multiple social media platforms. I create content tailored to brand needs and audience engagement goals.

I manage and grow online communities, collaborate with brands on sponsored content, track performance using analytics tools, and provide client audits covering content performance, profiles, and visual presence.

I welcomed and checked in visitors, guests, employees, and contractors while managing front-desk communications through phone and email.

I handled employee smock orders, created facility repair and update tickets, distributed mail, managed the mailroom, supported work events, and prepared weekly employee attendance reports.

I created engaging short-form UGC for TikTok and Instagram through paid and gifted collaborations with brands. I managed conceptualization, scripting, lighting, filming, editing, and voiceovers.

I followed creative briefs, delivered video assets by deadline, and negotiated usage rights, contract terms, deliverables, and collaboration expectations with brand partners.

I handled inbound and outbound calls and chats for current and prospective customers in a high-volume support environment.

I resolved customer disputes and issues, communicated product information, and supported sales efforts while meeting sales quotas.

I helped ensure stations and platforms were safe and accessible for travelers. I provided accommodations and assistance to passengers requiring support reaching their destinations.

I shared transit, fare, media, promotion, and route information, and educated passengers on maximizing their use of GO Transit and other transit systems.

I led campus tours for prospective applicants and represented the university at the Ontario Universities' Fair. I answered admissions-related questions while maintaining confidentiality.

I also supported open-house logistics, including setting up and cleaning booths and tables, and assisted new student ambassadors in maintaining consistent recruitment messaging.

I directed weekly setup and cleanup for an on-campus market featuring local vendors. I coordinated vendors and student volunteers to ensure booths complied with campus policies.

I trained volunteers on cash and credit transactions, customer service, and vendor relations. I also promoted the market through Instagram, Twitter, and Facebook content and communicated with vendors about inventory and transportation.

I managed a free-store pop-up at York University, including bi-weekly setup, takedown, storage, daily inventory, and donation sorting.

I coordinated donation pickup and drop-off across three campus storage locations, trained volunteers on donation and storage policies, and created social media content to encourage student donations.

I built positive relationships with visitors through friendly front-desk support and responded to questions and concerns in person and by phone.

I also assisted with event and class setup and cleanup by coordinating with senior members of the organization.

Worked as a seasonal associate in a retail environment.

Provided customer-facing support during a temporary seasonal assignment.

Completed a social media internship at Prime Stratix.

Supported social media-related work during the internship period.

Worked as a seasonal associate at Amazon.

Supported operations during a temporary seasonal assignment.

Worked as a seasonal associate at The Gap.

Provided support during a temporary seasonal assignment.

Completed an Honours Bachelor of Arts degree in Political Science.

Completed the UX/UI Foundation program.

Completed a Social Media Manager course.