Business Operations and Process Improvement Professional

Coordinated concurrent workflows involving clients, estimators, subcontractors, HOAs, and office staff. Maintained schedules, follow-up, documentation, and timely communication across project activities.

Standardized scheduling, communication, documentation, and project workflows to improve consistency and reduce missed steps. Developed reporting and tracking processes for project status, capacity, deadlines, and outstanding information, and created onboarding documentation and process videos.

Delivered more than 10,000 hours of English-language instruction to over 3,000 learners from diverse cultural and professional backgrounds. Coordinated recurring schedules, learning activities, materials, communications, and progress tracking across courses and learner groups.

Produced and adapted instructional and public-facing content for different audiences, translating complex information into clear and accessible language. Worked independently across multiple schedules, locations, and stakeholder groups while maintaining consistent delivery and follow-through.

Managed customer master data across more than 700,000 accounts and 1.2 million contacts, maintaining data quality, completeness, consistency, and usability across systems. Led data cleanup and email acquisition initiatives that improved customer-data quality and generated approximately $250,000 in savings.

Served as the business-side lead for a standardized application rollout replacing a manual process used by more than 1,000 users. Gathered requirements, mapped workflows and data needs, tested functionality, developed process guidance and training, and improved operational efficiency by more than 400%, contributing approximately $625,000 in annual savings.

Supported executive operations, including complex logistics, travel coordination, and high-touch client coordination.

Handled operational details and communications requiring organization, discretion, and reliable follow-through.

Bachelor of Arts in Political Science and History.

120-hour TEFL certification.