I am a responsible, organized, friendly, enthusiastic, punctual, and committed customer service and commercial advisory professional.
I have experience providing courteous and effective customer service, identifying customer needs, and delivering timely solutions across housing finance, travel, retail, and consumer products.
I am skilled in commercial advising, financial orientation, customer support, sales-related processes, and communication through phone calls and WhatsApp.
I adapt easily to different work environments, learn quickly, collaborate effectively with teams, and work responsibly toward objectives.
I am detail-oriented, proactive, and committed to delivering a positive customer experience while maintaining organization and professionalism.
Provided customer service, commercial advising, and financial guidance for customers interested in new housing projects and used properties.
Handled housing credit pre-approvals, subsidy applications, and enrollment processes through phone calls, WhatsApp, company events, fairs, and direct customer interactions.
Provided customer service to corporate clients and travel agencies regarding airline ticket sales and travel-related requests.
Supported benefit redemption processes, backend and mileage inquiries, changes, requests, and ongoing corporate customer support.
Advised customers on sugar, wine, and oil products in large retail stores.
Managed product replenishment, merchandise organization, inventory activities, display setup, discount reviews, and commercial negotiations.
Provided customer service and product advice in a retail environment.
Performed merchandise replenishment, inventory checks, display assembly, discount reviews, and commercial negotiation support.
Technical Certificate, Commercial Operations
Technical training in commercial operations in Medellín.
Technical Certificate, Administrative Assistance
Technical training in administrative assistance in Medellín.
Virtual Course, Accounting in Organizations
Virtual course in accounting for organizations.
Virtual Course, Human Resources Administration
Virtual course in human resources administration.
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