Customer Service, Support and Sales Professional

I provide customer support and manage customer relationships for a major U.S. retail brand in a fully remote role.

I handle more than 80 customer calls per day, drive upsell revenue, and have been recognized as the account's top sales performer while maintaining a 95% CSAT score.

I managed end-to-end reservations across multiple booking platforms for Hilton Al Habtoor City in Dubai, ensuring accuracy and adherence to Hilton service standards.

I acted as a liaison between guests and hotel operations, maintained guest profiles through Opera PMS and CRM systems, and coordinated with front office, revenue, and housekeeping teams. I also supported Luxury Desk requests aligned with LXR, Conrad, and Waldorf Astoria standards.

I led and supervised a reservations team delivering luxury-standard guest service for Hilton EMEA properties.

I handled escalations and applied problem-solving skills to maintain high guest satisfaction in a luxury hospitality environment.

Supported the Luxury Desk team during peak seasons, handling high-profile guest requests to LXR, Conrad, and Waldorf Astoria standards.

I served as the primary point of contact for U.S. Hilton guests, managing reservations from inquiry through confirmation in a remote role.

I partnered with sales teams to convert guest inquiries into confirmed bookings while supporting guest satisfaction and loyalty objectives.

I handled reservations and guest inquiries for more than 100 Hilton properties across the Middle East.

I managed payments, booking modifications, and guest concerns, providing personalized resolutions and consistent customer care.

I supported Cricut customers remotely with product inquiries, troubleshooting, and order-related issues.

I focused on prompt issue resolution and clear communication to ensure a consistent customer experience.

I supervised a 15-member telesales team and oversaw outbound sales activity.

I monitored team performance and supported the team in achieving sales and communication objectives.

I conducted outbound telesales activities for customers in Egypt.

This role established my early foundation in sales, customer communication, and client engagement.

Faculty of Tourism and Hotel Management. Final-year student; expected graduation in 2027.