Bilingual Operations Specialist and Certified Project Manager

I am a bilingual operations professional with experience in international customer support, back-office administration, B2B lead generation, and over-the-phone interpretation. I work fluently in Arabic and English and focus on providing accurate, clear, customer-centered service in fast-paced environments.

I have supported customers and applicants across telecommunications, immigration-related services, and business development. My work includes handling complex inquiries, maintaining data accuracy, resolving technical and billing issues, and managing administrative workflows.

I have progressed into Subject Matter Expert and peer-support responsibilities, where I mentored colleagues, supported operational performance, and helped teams improve resolution outcomes. I am comfortable translating complex procedures into clear guidance for customers and internal teams.

I hold a Project Management Certificate with 90 contact hours and apply project-management principles to organize workflows, improve processes, and support cross-functional operations. I am particularly interested in roles where operational improvement, customer experience, and structured problem solving intersect.

I am also an aspiring data analyst, motivated to use data-driven thinking to identify patterns, improve service delivery, and support business decisions. My academic background includes Chinese as a major and German as a minor, strengthening my cross-cultural communication skills.

I bring adaptability, multilingual communication, technical troubleshooting, and leadership support experience to operations-focused teams. I am seeking opportunities to contribute to efficient processes, strong client outcomes, and continuous improvement.