I am a Technology and Computer Science educator and IT support professional with more than five years of experience supporting communities, public-sector organizations, educational institutions, and end users.
I have experience in Level 1 technical support, help desk operations, hardware and software maintenance, incident handling, digital tools, office productivity software, and administrative support. I am familiar with supporting information systems and collaboration tools through service centers.
I have worked in technical and administrative roles at the National Land Agency, where I supported document management, correspondence procedures, records, and the use of institutional technology applications.
My teaching background includes delivering technology, computer science, office productivity, internet, and digital-platform courses in virtual and in-person settings. I have also supported SENA systems technician training related to computer maintenance.
I am skilled in assembling, repairing, and maintaining computers, including preventive and corrective maintenance. I work well in teams, learn continuously, and am recognized for being diligent, disciplined, service-oriented, and adaptable to change.
I hold a degree in Basic Education with an emphasis in Technology and Computer Science and am currently studying Systems Engineering. I am interested in IT support, help desk, technical administration, and technology-related roles.
Supported administrative activities related to registering and controlling systematized information generated under Plan Catatumbo.
Assisted document management processes, including filing, notification of administrative acts, correspondence processing, and the consolidation of the Registro de Sujetos de Ordenamiento (RESO) through the entity's technology applications.
Provided technical guidance and support to agency staff and collaborators regarding information systems, technology components, and collaboration tools.
Handled procedural, functional, and technical user requests through the Centro de Atención y Servicios (CAS). Performed preventive and corrective hardware and software maintenance for agency computer equipment.
Taught Technology and Computer Science, office productivity tools, digital platforms, and internet-related subjects.
Supported the SENA agreement for Systems Technician training, including computer maintenance content.
Delivered virtual and in-person courses in computer science, office productivity, digital platforms, and internet use for official educational institutions and the Tocancipá community.
Performed preventive and corrective maintenance on computers in public schools and ICT classrooms. Assisted users with office productivity questions in digital learning centers and ICT classrooms.
Completed teaching practicum experience in Technology and Computer Science in Bogotá.
Supported classroom instruction and educational activities related to technology and informatics.
Bachelor's Degree, Basic Education with Emphasis in Technology and Computer Science
Completed a Bachelor's Degree in Basic Education with an emphasis in Technology and Computer Science.
Systems Engineering Student, Systems Engineering
Currently studying Systems Engineering, second semester.
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