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Confidential Professional

Housing Specialist / Eligibility Specialist

Actively looking · Member since 15 Sep 2026

Message

Location: Guam

Desired salary: Unspecified

Work preference: Remote Only / Full Time

Experience level: Mid

About

Professional summary

I am an experienced government services professional with more than eight years of experience in eligibility determination, case management, client interviewing, administrative support, and confidential records management.

I have evaluated applications and supporting documentation for housing and public assistance programs, determined eligibility, calculated benefits and tenant payments, and maintained accurate participant and client files in accordance with agency policies.

My background includes working with HUD requirements, Housing Choice Voucher Program procedures, SNAP, Medicaid, Cash Assistance, and Medically Indigent Program services. I am comfortable explaining program rules, client rights, required documentation, and appeal processes to diverse members of the public.

I bring strong customer service, communication, organization, and multitasking skills. I have conducted interviews in office and field settings, resolved client concerns, coordinated with property owners and agencies, and managed multiple assignments while meeting deadlines.

I am proficient in automated case management and recordkeeping systems, data entry, documentation verification, Microsoft Excel, virtual meeting platforms, and office equipment. I am committed to accuracy, confidentiality, professionalism, and providing respectful service to clients and the community.

Skills

8 capabilities

Experience

Career history

Housing Specialist Private company

Jan 2026 – Jul 2026

Conducted eligibility interviews with applicants and port-in families in office, home, and field settings. Determined eligibility for waiting-list, special-admission, and port-in applicants while reviewing household composition, citizenship or eligible immigration status, Social Security information, income, deductions, and supporting documentation.

Calculated annual and adjusted income and Total Tenant Payment (TTP), reviewed EIV and third-party verifications, determined voucher sizes, and issued vouchers. Maintained complete participant files, entered accurate information in automated systems, prepared HUD Form 50058 submissions, and followed HUD leasing, admissions, and Housing Choice Voucher Program regulations.

Reviewed Requests for Tenancy Approval, leases, HAP contracts, inspection reports, and rent reasonableness determinations. Coordinated contract signings with property owners, notified clients of missing documentation, and ensured participant affordability and compliance with Housing Authority requirements.

Eligibility Specialist II Private company

Jul 2017 – Jan 2026

Conducted client interviews and reviewed applications and supporting documents to determine eligibility for SNAP, Medicaid, Cash Assistance, and the Medically Indigent Program. Analyzed case information according to agency policies, calculated benefit entitlements, and processed eligibility determinations.

Entered, updated, and maintained confidential client information in automated systems. Reevaluated ongoing cases, processed reported changes, reviewed electronic data matches, recalculated benefits when needed, and completed denials and case closures for ineligible clients.

Provided professional customer service to applicants, recipients, and the public. Addressed concerns and grievances, prepared referrals to the Department of Labor and Child Support Enforcement, informed clients of appeal rights, assisted with fair hearing initiation, and maintained complete and accurate case files.