Customer Service Representative (Inbound) TeamTech
I provide remote inbound customer service support for U.S.-based client accounts through TeamTech. I handle high call volumes, document customer interactions accurately, and provide clear, patient support while meeting service and quality expectations.
For the VSP Vision Care account, I support vision-care providers with member eligibility, benefit coverage, service authorizations, claim-status inquiries, documentation requirements, and claim discrepancies. I use Salesforce CRM to verify information, maintain auditable case histories, and escalate complex benefits or claims disputes to the appropriate internal teams.
I previously supported TaxAct customers during the peak tax season. I guided users through account setup, e-filing steps, product navigation, and troubleshooting, using Zoom Phone to manage inbound contacts and helping reduce repeat customer contacts through clear explanations.
