Enterprise Program Manager

Lead enterprise modernization, compliance, and risk initiatives in partnership with executive leadership and cross-functional business, finance, security, architecture, and technology stakeholders. Manage program planning, prioritization, risk identification, reporting, issue escalation, governance forums, and cross-team alignment across concurrent initiatives.

Develop feasibility assessments, risk analyses, and executive-ready recommendations to support informed decisions. Led or supported initiatives in identity and access management, MFA implementation, vulnerability and patch management, data privacy and compliance, and IT asset management; also deliver training, process documentation, stakeholder communications, and post-implementation reviews.

Supported project initiation, scope definition, and ROI and cost-benefit evaluations for organizational initiatives. Prepared executive-level reporting, proposals, and presentations.

Coordinated stakeholder communications, supported governance standards, and contributed to process documentation and knowledge-sharing activities.

Managed complex finance and IT initiatives within a highly regulated environment. Developed project charters, schedules, budgets, and risk and feasibility assessments.

Partnered with stakeholders to evaluate solution options and operational impacts. Delivered executive reporting and decision support using data-driven insights.

Led end-to-end payment system implementations and conversions for financial institutions. Worked with clients to understand current-state payment processes and transition them to modern electronic payment solutions.

Coordinated Development, Architecture, QA, and Sales teams while managing implementation timelines, risks, stakeholder expectations, training, documentation, and client communications.

Supported delivery and adoption of digital platforms and enterprise solutions. Developed training materials, process guides, and user documentation.

Partnered with delivery teams to improve user readiness, support solution acceptance, and enable adoption of new capabilities.

Led payment system implementations and conversion initiatives for financial-institution clients. Assessed existing payment processes and supported transitions to electronic payment solutions.

Managed cross-functional coordination, implementation risks, schedules, training, client documentation, and stakeholder communications throughout delivery.

Led full lifecycle implementations in a compliance-driven environment. Supported electronic data and payment-related solutions, client onboarding, and training activities.

Produced executive reporting and analysis using advanced Excel capabilities while coordinating stakeholders through implementation delivery.

Led full lifecycle implementation work in compliance-driven environments. Supported electronic data and payment-related solutions, onboarding, and client training.

Created reporting and analysis for stakeholders and helped coordinate implementation activities from planning through adoption.

Master of Arts in Legal Studies.

Bachelor of Science in Criminal Justice.