I am a Computer Engineer with more than six years of experience in technical support, network administration, operational coordination, and customer service within maritime and industrial companies.
I diagnose and resolve hardware, software, operating system, and connectivity issues. I also have hands-on experience maintaining computer equipment, installing operating systems, configuring LAN networks, routers, and switches, and supporting internal users.
I am comfortable using Windows, Microsoft Excel, Word, PowerPoint, and WordPress. I can prepare operational reports, manage data records, maintain basic websites, and perform basic database queries, backups, and maintenance tasks.
Throughout my career, I have coordinated multidisciplinary teams, supervised maintenance activities, managed logistics operations, and supported customers and colleagues with a professional and service-oriented approach.
I am proactive, organized, responsible, and able to work independently in remote environments. I have my own computer, stable internet access, flexible availability across time zones, and I am seeking a remote technical support and customer service role.
Spanish is my native language, and I can handle basic written communication in English while continuing to improve my language skills.
I supervised ship repair and maintenance activities, helping optimize work schedules and resource utilization within the metalworking workshop.
I administered the workshop's computer network and provided technical support to users. I also coordinated multidisciplinary teams and prepared periodic operational tracking reports using Excel and Word.
I managed the reception and administration of vessels at the dock, coordinating daily port and logistics activities.
I coordinated personnel and ensured compliance with operating protocols. I generated operational reports and controlled activity records using office productivity tools.
I handled the reception, organization, and distribution of fuel at the river module.
I provided customer assistance and support to guard personnel. I maintained data records and prepared operational reports to support daily activities.
I supported the administration of the company's computer network and delivered technical assistance to internal users.
My responsibilities included troubleshooting hardware, software, and connectivity issues, as well as performing preventive and corrective maintenance on computer equipment.
Computer Engineering, Computer Science
Completed a degree in Computer Engineering.
High School Diploma, Science
Completed secondary education in science.
Technical Support I and II Course, Technical Support
Completed complementary training in technical support.
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