Executive Assistant | Operations Support | Workflow Automation

Provided more than 30 hours of weekly executive and operational support in a remote legal practice, keeping administrative, client, and legal priorities organised independently.

Managed an executive inbox receiving more than 200 emails weekly, prioritised sensitive communications, drafted responses, and maintained follow-up. Coordinated 20 to 25 weekly meetings and appointments, prepared materials, maintained task trackers and deadlines, handled calls, and organised more than 700 confidential legal documents, contracts, case files, and compliance materials.

Managed communications for a community of more than 600 members, resolving or routing over 50 weekly messages and coordinating communication among leadership, members, and external collaborators.

Coordinated more than 75 webinars and structured programs with average attendance of 300-plus participants. Managed schedules, speaker logistics, agendas, minutes, and follow-up; created seven SOPs and FAQs; and maintained operational records in Google Sheets and Google Drive.

Built and documented no-code workflows using Zapier, Make, and Airtable, converting manual administrative processes into structured triggers and actions.

Designed relational Airtable bases and linked records across tables to improve data organisation and retrieval. Configured and tested mappings between forms, spreadsheets, CRM records, and email actions, resolved workflow errors, and used ChatGPT and Notion AI to support documentation, reporting, and recurring content workflows.

Managed more than 20 weekly customer enquiries from first contact through resolution, reducing average response time by 40 percent.

Saved the client more than 10 hours per week by coordinating 15-plus sessions, billing records, documentation, and follow-up communication. Maintained more than 30 active client profiles with accurate scheduling, session, and contact information.

Supported more than 100 customers during high-volume periods by managing product enquiries, complaints, and order follow-up.

Built a product knowledge base and response-snippet library to improve response consistency and reduce pressure on the founding team. Maintained HubSpot CRM and order records at 98 percent accuracy and coordinated schedules through Google Calendar and Monday.com.

Completed a Bachelor of Education degree in English Language.