Senior Technical Project & Program Manager / Scrum Master

I lead program delivery and performance testing for more than 120 applications within a SAFe framework. I align engineering, SRE, and business stakeholders while managing cross-project dependencies and maintaining predictable delivery.

I standardize Azure DevOps environments, dashboards, planning data, and transparent backlogs to monitor WIP, aging, and throughput. I facilitate SAFe ceremonies and PI Planning, contributing to a 95% on-time delivery rate.

I led delivery optimization across more than five high-stakes AI and RPA initiatives, improving backlog clarity, scope alignment, and adoption of AI-assisted workflows before development began.

I restructured project delivery using a hybrid Agile-Waterfall framework and directed end-to-end risk management, stakeholder alignment, roadmap execution, and delivery governance.

I managed a portfolio of up to eight concurrent projects using a hybrid Agile and Waterfall delivery framework. I balanced structured governance with adaptive execution across complex technical initiatives.

I managed budgets, financial thresholds, change management, technical requirements, and dependency mapping. I delivered healthcare technology initiatives involving Medicaid, claims, and pharmacy inventory systems.

I helped stabilize and scale a new business unit, delivering initial product pilots into production and expanding operations from two to four active vendor programs. I managed between five and fourteen concurrent projects across four financial programs.

I led end-to-end delivery of complex FinTech solutions, including a mobile money-transfer application for major US financial institutions. I also coordinated critical production incidents through ServiceNow and coached project managers on standard execution frameworks.

I built project management structures and processes from the ground up for a new business unit. The framework enabled growth from two to four vendor clients over two years.

I led milestone meetings, prioritized high-impact technical work, managed delivery risks, and supported consistent platform execution.

I managed multiple global IT infrastructure projects, overseeing timelines, financial forecasts, budgets, and change control across distributed teams.

I managed a high-visibility Small Projects program and contributed to major data center and cloud migration initiatives.

I managed software assets and procurement for enterprise accounts. I executed ITIL change-management processes across multiple projects, including technical documentation reviews, risk and impact analysis, and infrastructure release control.

I supported controlled delivery operations by maintaining governance over changes and enterprise infrastructure releases.

MBA with a Finance emphasis.

B.Sc. in Systems Engineering.

Project Management Professional certification.

PSPO I certification.

PSM I certification.

ITIL Foundations certification.