I am a customer service professional and virtual assistant with more than five years of experience supporting customers through phone, live chat, and email channels.
I resolve customer concerns involving order tracking, refunds, exchanges, appointment scheduling, and technical or account-related inquiries. I focus on clear communication, first-call resolution, and positive customer experiences.
I have experience managing CRM records, provider calendars, administrative workflows, and virtual support processes. I am comfortable handling both inbound and outbound calls, coordinating appointments, and maintaining organized records.
I consistently work toward KPI, CSAT, quality, and productivity targets. My background also includes quality control, complaint resolution, escalation handling, and process improvement.
I am adaptable, detail-oriented, and quick to learn new software and processes. I work effectively with remote collaboration, CRM, project-management, e-commerce, and communication tools.
I also bring experience in ad scheduling, content writing and editing, team leadership, and project coordination. I am committed to providing reliable, professional, and customer-focused support.
Placed outbound calls to schedule and confirm patient appointments, helping maintain accurate and fully booked provider calendars.
Communicated with patients and medical staff to resolve scheduling inquiries and booking issues. Coordinated virtual-assistant scheduling workflows and maintained organized, audit-ready records while helping reduce no-shows.
Provided responsive phone and non-phone customer support for order tracking, refunds, and exchanges. Built strong product and workflow knowledge to troubleshoot concerns efficiently.
Reduced repeat contacts and callbacks through effective issue resolution. Consistently met or exceeded customer satisfaction and call-quality KPI targets throughout a four-year tenure.
Handled high-volume inbound and outbound live voice support for the Under Armour account. Prioritized first-call resolution while delivering accurate and personalized customer assistance.
Applied strong product knowledge to identify customer needs, resolve inquiries, and provide appropriate solutions in a fast-paced support environment.
Delivered prompt and professional live-chat support while managing multiple customer conversations simultaneously.
Resolved customer concerns and processed orders using clear, concise written communication and a customer-focused approach.
Scheduled and managed Pinterest advertising campaigns remotely for multiple clients.
Monitored campaign performance and adjusted scheduling to keep campaigns aligned with client goals and timelines.
Inspected products and processes to verify compliance with company quality standards.
Identified, documented, and reported defects and inconsistencies to support continuous improvement initiatives.
Senior High School
Completed Senior High School education at Ateneo de Davao University.
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