Jeremid Josue Ramirez Melendez

Senior Sales Advisor

Open to offers · Member since 16 Sep 2026

Message

Location: Barranquilla, Colombia

Desired salary: Confidential

Work preference: Hybrid / Full Time, Contract

Experience level: Senior

About

Professional summary

I am a Business Administration professional with more than five years of experience in customer service, sales, and commercial management within call center environments.

I specialize in consultative sales of natural products through warm and cold sales channels. My strengths include identifying customer needs, presenting tailored solutions, handling objections, negotiating, and closing sales.

In my current Senior Sales Advisor role, I support team performance through commercial coaching, feedback, call auditing, and KPI follow-up. I develop strategies aimed at increasing goal attainment and average ticket value.

I am experienced in customer retention, cross-selling, CRM management, and commercial follow-up using tools such as Salesforce and Space CRM. I maintain accurate records and use call analysis to identify actionable improvement opportunities.

I am results-oriented, organized, and an effective communicator. I enjoy helping teams improve their sales techniques while delivering responsive, solution-focused customer service in remote environments.

Skills

17 capabilities

Tech stack & tools

Working toolkit

Marketing and Sales Tools

Salesforce

Experience

Career history

Senior Sales Advisor Vida Herbal C.A.

Mar 2025 – Present

Manage sales of natural products through warm and cold online sales channels. Design and apply sales strategies focused on achieving targets and improving the team’s average ticket value.

Provide commercial coaching and feedback to operators to strengthen sales techniques, objection handling, and closing skills. Audit and analyze commercial calls, identify improvement opportunities, and establish actionable recommendations.

Monitor team performance through KPI follow-up and commercial best practices. Implement initiatives intended to improve target attainment and overall sales performance.

Call Center Operator / Sales Advisor LATAM Mexico

Nov 2022 – Feb 2025

Executed sales of natural products using warm and cold sales strategies. Managed commercial calls, identified customer needs, and presented solutions aligned with each customer profile.

Used Salesforce to register, consult, and follow up on commercial activity. Applied objection-handling, negotiation, closing, and cross-selling techniques to improve conversion and customer value.

Call Center Operator / Customer Service Advisor UNICALL

Nov 2019 – Sep 2020

Provided customer service and guidance, resolving customer requests and inquiries effectively. Managed a client portfolio and followed up on customer requirements.

Administered calls and accurately recorded information from every interaction. Resolved issues and escalated requests according to established procedures.