Administrative and Finance Technician

Provided telephone support to Vodafone microbusiness customers and handled customer communications in a professional service environment.

Supported account-related requests while maintaining a productive, quality-focused approach to service delivery.

Delivered support services for small and medium-sized business customers. Reviewed account activity flagged for potentially fraudulent indicators and escalated or removed content according to client requirements.

Evaluated, labeled, and identified patterns in suspicious activity while maintaining rigorous quality and productivity standards.

Performed detailed reviews of uploaded content and analyzed account activity associated with fraud-risk indicators.

Used analytical methods to evaluate, label, and identify suspicious activity patterns while meeting quality and productivity requirements.

Conducted complex and detailed reviews of uploaded content and account activity. Detected and proactively addressed accounts flagged by complex indicators of fraudulent behavior.

Applied advanced analytical judgment to assess, label, and identify patterns in suspicious activities.

Managed administrative documentation including invoices, purchase orders, receipts, and other relevant records. Maintained organized files to ensure quick and efficient access to information.

Managed calendars, scheduled meetings, and coordinated appointments for administrative and production staff.

Contacted customers with outstanding debt through telephone calls, negotiated payment agreements, and established appropriate repayment plans.

Recorded and maintained accurate account information in the debt-management system, supporting recovery of non-performing debt over 90 days.

Managed delinquent accounts up to 90 days past due using recovery strategies tailored to customer circumstances.

Evaluated customer profiles and payment capacity, adjusting repayment plans to improve collection outcomes.

Manage debt associated with repossessed real-estate assets, including the control and payment of homeowners' association fees.

Review settlements, coordinate with property administrators, resolve incidents, monitor debt and expenses, and ensure assets are financially up to date for sale processes.

Higher vocational training in Administration and Finance.

Intermediate vocational training in Business Management and Administration.