Zainab Jalal

QA Tester and Technical Support Specialist

Actively looking · Member since 17 Sep 2026

Message

Location: Baghdad, Iraq

Desired salary: Confidential

Work preference: Remote Only / Full Time, Part Time, Freelance, Internship

Experience level: Mid

About

Professional summary

I am a research and development-oriented professional with a background in electromechanical engineering and practical experience in software systems, quality assurance, business applications, and technical support.

I perform functional, regression, and smoke testing for ERP, POS, delivery, HR, CRM, and identity management systems. I validate features, workflows, permissions, reporting modules, and updates before deployment.

I am experienced in analyzing reported issues, supporting root-cause investigation, documenting findings, and verifying deployments and post-release updates. I also provide customer support and participate in product demonstrations.

I have worked with web applications, mobile applications, multi-company ERP workflows, delivery management platforms, and marketplace applications. My work includes UI review, functional validation, and operational process testing.

I am interested in emerging AI technologies and business applications. I evaluate AI platforms for image, voice, avatar, and video generation, comparing output quality, workflow efficiency, and practical use cases.

I hold a Bachelor of Science in Electromechanical Engineering and continue developing my skills through training in IT support, data analytics, Flutter development, and AI.

Skills

15 capabilities

Tech stack & tools

Working toolkit

Experience

Career history

Systems Testing & Technical Support Al-Wusool Co. for IT Services

Jun 2025 – Present

Perform functional, regression, and smoke testing for ERP, POS, delivery, HR, CRM, and identity management systems. Validate new features, business workflows, permissions, reporting modules, web applications, mobile applications, and software updates before deployment.

Analyze reported issues and assist with root-cause identification. Provide technical support, respond to customer inquiries, participate in system demonstrations and customer presentations, verify deployments and post-release updates, and create technical presentations and product documentation.

Evaluate AI tools and emerging technologies for business applications and content production. Participate in testing delivery management, marketplace, and multi-company ERP workflows, including branch accounting processes, synchronization features, UI review, and operational updates.