I am a customer support, customer success, and FinTech support professional with over nine years of customer-facing experience in financial services, banking, and technology environments.
I deliver empathetic, accurate, and timely support across email, chat, phone, and in-person channels. My experience includes complaint resolution, case management, escalations, account servicing, transaction support, customer education, and relationship management.
I have consistently achieved strong service outcomes, including 98% customer satisfaction, 95% first-contact resolution, reduced ticket response times, and improved customer retention through proactive engagement and follow-up.
I am experienced with CRM, ticketing, communication, and collaboration platforms including Zoho, Freshdesk, Freshcaller, Microsoft Dynamics 365, Slack, Microsoft Teams, and Google Workspace.
I also bring developing hands-on technical support and DevOps capabilities in Linux, Bash scripting, Git, GitHub, Docker, AWS EC2, GitHub Actions, networking, and troubleshooting.
I combine customer empathy, clear communication, compliance awareness, analytical problem-solving, and strong attention to detail to support customers and teams effectively in fast-paced environments.
I provide customer support through email, chat, and phone, responding promptly to inquiries and resolving customer issues in a financial technology environment.
I investigate concerns, identify root causes, manage cases in CRM and support systems, communicate progress clearly, and escalate complex or high-priority issues when needed. I apply empathy, active listening, problem-solving, accuracy, and compliance awareness to improve the customer experience.
I managed high-volume customer requests and complaints through telephone, chat, email, and branch interactions. I resolved account and service issues, escalated complex cases, and maintained professional, accurate, and customer-focused service.
My responsibilities included account opening and maintenance, BVN enrollment and updates, transaction and service request processing, mobile banking application support, and weekly and monthly performance reporting. I also recommended relevant banking products while following regulatory, data protection, and internal service standards.
I managed daily sales transactions, customer receipts, sales register balancing, and vendor, customer, and inventory records for an electronics and office equipment business.
I processed vendor payments, expenses, assets, and bank deposits; performed POS, bank, debtor, and creditor reconciliations; supported inventory management and item costing; and prepared operational and financial reports.
Higher National Diploma (HND), Computer Engineering
Higher National Diploma in Computer Engineering.
National Diploma (ND), Computer Engineering
National Diploma in Computer Engineering.
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