Diogo Ribeiro

Technical Support Engineer

Actively looking · Member since 17 Sep 2026

Message

Location: Esmoriz, Portugal

Desired salary: Confidential

Work preference: Remote Only / Full Time

Experience level: Mid

About

Professional summary

I am an analytical and proactive B2B SaaS Technical Support Engineer with four years of experience supporting enterprise customers.

I specialize in resolving complex technical issues within cloud-based software ecosystems, including the 3DEXPERIENCE SaaS platform, across mechanical, electrical, and manufacturing industries.

I have experience guiding clients through the installation, configuration, and integration of database-driven software into existing IT infrastructures.

I work closely with software suppliers and development teams by reproducing defects, preparing detailed bug reports, and providing technical documentation and log information.

I also provide consultative support to major clients, helping them optimize workflows, adopt best practices, and advance digital transformation initiatives.

I contribute to knowledge bases and deliver professional training sessions that improve user autonomy and help reduce support volume.

I am eager to learn and face new challenges.

Notice period: 60 days

Skills

10 capabilities

Experience

Career history

Technical Support Engineer Creatrix

2022 – Present

Resolve complex technical issues related to the 3DEXPERIENCE SaaS platform ecosystem for enterprise customers in mechanical, electrical, and manufacturing industries. Guide clients through cloud service implementation, software installation, configuration, and integration with existing IT infrastructures.

Reproduce software defects, prepare detailed bug reports, and provide developers with technical documentation and log information. Deliver consultative support, contribute to internal knowledge bases, and provide training sessions that improve customer autonomy and reduce support volume.