Application Support Analyst

Managed and tracked tickets, user inquiries, requirements, and incidents affecting web applications and services. Provided end-user support and guidance throughout the resolution process.

Investigated and resolved incidents using technical documentation and diagnostic tools. Queried SQL Server and MongoDB, analyzed APIs with Postman and Swagger, and monitored events through Kafka and Kibana.

Coordinated with development teams when escalation was required, independently resolved known application issues, and documented solutions and procedures for team knowledge transfer.

Used SAP for administrative queries and processes, and used AI tools to support ticket analysis and response preparation.

Developed and maintained application features and APIs using C# and .NET Core 6. Supported applications by analyzing and resolving technical incidents.

Worked with SQL Server and MongoDB databases, implemented unit tests and development validations, and participated in pull request reviews and corrections.

Worked in a Scrum environment, managing tasks through Jira and participating in analysis meetings with technical teams and business stakeholders.

Developed REST APIs using C# and .NET Core 5.

Managed source code with Git and GitHub and implemented unit tests to validate application functionality.

Participated in the migration of the SAGE system to a .NET Framework environment.

Performed full-stack development using Entity Framework and SQL Server 2018.

Managed source code and collaboration workflows through GitHub and GitLab.

Completed the fourth year and some fifth-year subjects. Degree program is currently suspended.