Sales and Customer Service Professional

I provide customer service and operational assistance to tenants, renters, guests, and suppliers in Spanish and English. I manage inquiries, requests, and incidents, ensuring timely follow-up and customer-focused solutions.

I coordinate apartment operations, including reservations, availability, check-ins, check-outs, cleaning, repairs, supplier quotations, and service delivery. I also maintain documentation related to contracts, renewals, and terminations.

I sold mobile phone plans to business customers and provided consultative sales advice based on each customer's specific requirements. I prepared quotations and participated in strategic customer meetings.

I managed commercial transactions from the initial sales conversation through service activation. I used persuasive communication, objection handling, and sales-closing techniques to achieve results.

I provided telephone support and conducted surveys with customers and users from varied profiles. I collected information accurately while maintaining clear and professional communication.

I strengthened my active listening, data collection, and customer interaction skills in a high-volume call center environment.

I promoted and sold insurance products to prospective customers. I presented available offers, explained product alternatives, and provided customer-focused sales advice.

I managed the sales process efficiently while developing strong communication, persuasion, and customer service capabilities.

I supervised outbound sales teams responsible for marketing and selling VTR services. I monitored daily operations and supported the team in working toward sales targets.

I guided and trained sales representatives, providing operational support and coaching to strengthen performance and customer interactions.

I promoted and sold products and services through telephone-based outbound sales. I engaged prospective customers and communicated product value clearly.

I applied persuasive communication, objection handling, and effective sales-closing strategies to support commercial results.

I communicated with and supported diverse groups, adapting English content and activities for different ages and learning needs. I delivered workshops at various educational centers.

I planned and organized learning activities while maintaining an engaging, supportive, and inclusive environment for participants.

I coordinated activities and organized programs while providing support to children and families. I helped maintain structured daily operations and communication.

I planned, monitored, and adapted activities, providing individualized assistance according to participant needs.

I provided individual and group educational support, identified learning needs, and monitored progress. I worked with participants using an empathetic and guidance-focused approach.

I maintained ongoing communication with individuals and groups, supporting learning processes and responding to changing needs.

I provided in-person and telephone customer service in a medical office setting. I managed schedules, coordinated appointments, and assisted patients efficiently.

I handled administrative organization and documentation while supporting the daily operation of the office.

Specialized in learning difficulties and emotional problems.

High school education in science.