I am an Atlassian Certified Expert (ACE) with more than five years of experience designing, implementing, and optimizing enterprise Jira, Jira Service Management, and Confluence solutions across Cloud and Data Center environments.
I specialize in ITIL-aligned ITSM practices, including Incident, Change, Problem, Service Request, CMDB, and IT Asset Management. I build scalable governance, permissions, security models, and service workflows that improve operational consistency and visibility.
I automate complex Jira processes with ScriptRunner, Groovy, Python, and REST APIs. My automation work has reduced manual effort by 30–40% and improved SLA compliance and response times by more than 25%.
I create executive-ready analytics and reporting through eazyBI, Tempo, Power BI, and Excel. I also deliver dashboard solutions that provide leadership with real-time operational, portfolio, and service-management insights.
I have led enterprise-scale Jira and Confluence migrations, high-availability deployments, clustering, and performance optimization initiatives. My project experience includes large migrations involving more than 140,000 test cases and 30,000 service tickets.
I work closely with technical and business stakeholders to deliver Agile, DevOps, ITSM, training, and platform adoption initiatives. I have supported organizations across Saudi Arabia, Bahrain, and Pakistan in building reliable and scalable Atlassian ecosystems.
