Senior Business Analyst and Data Scientist

Provided advisory and hands-on support to startups and early-stage companies in process analysis, requirements gathering, technology decisions, and data-driven decision-making. Translated business needs into streamlined workflows, reporting structures, tools, and implementation plans.

Evaluated cloud storage, containerized hosting, and workspace platforms including AWS S3, Google Workspace, and Notion, balancing cost, scalability, and business continuity. Built project dashboards, trained personnel on technology adoption, and structured commercial proposals, scopes, and estimates for client projects.

Acted as a strategic data partner for Customer Support & Success, converting data into insights for executive decision-making, operational optimization, and customer experience improvement. Gathered requirements from Product, Risk & Compliance, and executive stakeholders to define KPIs, analytical models, dashboards, and data pipelines.

Conducted statistical analysis for a global VDI security rollout, validating productivity impact below 5% and supporting approval. Led optimization of a major CSS Analytics pipeline, performed UGC Remediation gap analysis that helped increase mitigation from 65% to 85%, and developed customer-journey analytics that initiated predictive analytics work.

Developed data analyses, strategic indicators, dashboards, reporting, and analytical models for Customer Support, Community, and Risk & Compliance teams. Owned data pipeline modeling, KPI definition, and management reporting to support governance, process optimization, and customer experience.

Rebuilt the global Community Health dashboard to monitor approximately 5,000 public topics per month in a scalable platform. Served as the primary data partner for Risk & Compliance supporting governance of more than 50,000 tickets per month, and developed an infrastructure rollout business case that prevented an estimated 30% or greater increase in support demand.

Provided technical support and moderation for global developer and user communities, maintaining high-quality interactions, customer experience, and compliance with community policies. Monitored community health indicators and produced analysis for Community Management, Developer Relations, and Engineering.

Managed the global Bamboo CI/CD community, connecting users, champions, and internal teams to resolve critical issues. Led demand analysis, forecasting, operational planning, proactive community management, and redevelopment of the support dashboard with the Analytics team.

Provided enterprise technical support for Jira and Bamboo, resolving critical incidents while meeting SLA and NPS targets. Collaborated with Development Engineering on performance investigations, root-cause analysis, and knowledge-base improvements.

Executed on-premises-to-cloud migrations with high availability and minimal customer impact. Developed Python and Bash automations for troubleshooting data collection and analysis, structured the global Customer Assistance Content knowledge base, and diagnosed critical Java/JVM performance issues with global engineering teams.

Developed software for industrial controllers and configuration platforms in an industrial automation environment. Participated in multidisciplinary agile teams, delivering features, front-end applications, unit tests, and technical documentation.

Contributed to Nexto and Xtorm controllers used on approximately 30% of Brazilian offshore extraction platforms. Improved alert monitoring using C and Embedded Linux, delivered .NET and C# features with NUnit testing, and redesigned build architecture to reduce compilation time by approximately 60%.

Worked as a software development intern for a manufacturer of soil management and irrigation measurement equipment. Supported development activities in an engineering and agricultural technology environment.

Built foundational experience in software development, technical problem-solving, and collaboration with product and engineering teams.

Worked as a Radar Technician for a company representing foreign organizations in Brazil under military contracts. Supported technical activities involving radar-related systems and equipment.

Developed practical experience in electronics, technical diagnostics, maintenance-oriented work, and operation within mission-critical contexts.

Worked as a development and testing intern at an R&D and custom software development and consulting firm. Supported software development and testing activities for engineering-oriented projects.

Gained early experience in quality practices, software testing, development workflows, and technical documentation.

Served as an Electronics Specialist Sergeant in the Brazilian Air Force. Performed technical responsibilities in an operational environment requiring discipline, reliability, and structured problem-solving.

Built a foundation in electronics, diagnostics, maintenance, technical procedures, and mission-critical systems that informed later engineering and technical support work.

Postgraduate education in Group Dynamics at the Brazilian Society of Group Dynamics.

Bachelor's degree in Computer Engineering from the Federal University of Rio Grande do Sul.

Technical degree in Electronics completed at the Aeronautics Specialists School of the Brazilian Air Force.