E-Commerce Operations and Influencer Growth Specialist

I manage e-commerce influencer operations and growth initiatives for Pink Papyrus. I support creator outreach and campaign execution that has helped grow monthly sales from $5K to $15K to date.

I run automated outreach pipelines reaching more than 150 curated creators per day. My responsibilities include daily TikTok Shop operations, product sample logs, storefront listings, creator request queues, ambassador communication, outreach metric audits, and nightly EOD conversion reporting.

I independently managed influencer campaign activities for V Coterie, a medical jewelry brand. Through creator vetting, outreach, and campaign execution, I grew monthly sales from $18K to $56K within two months.

I sourced and managed a curated portfolio averaging 30 creators daily, maintained creator relationships, and coordinated product gifting, asset distribution, and seasonal-launch content deadlines. I also created response templates and tracking-sheet routines that reduced daily manual data-entry work by approximately one hour, using Shopify, Klaviyo, and Monday.com.

I resolved an average of more than 50 customer inquiries per day through email and live chat while working within response-time KPIs. I provided support for customer issues and maintained clear, consistent communications.

I coordinated with fulfillment and supply-chain teams to resolve shipping delays, billing errors, and tracking discrepancies. I also documented recurring friction points to standardize team responses and improve continuity across repeat interactions.

I managed day-to-day customer communications for an online retail storefront. I resolved approximately 30 to 45 daily inquiries related to product availability, refunds, and order logistics.

I supported the operational needs of the storefront by ensuring customer issues were addressed accurately and efficiently. My work contributed to a reliable customer experience across routine e-commerce support requests.

I supported daily administrative activities and customer communications for an e-commerce storefront. I assisted with customer service operations and routine backend coordination.

I created standardized response guides to improve service consistency. These guides helped support clearer communication and more reliable handling of recurring customer questions.

I completed concurrent, project-based freelance contracts for multiple e-commerce clients through Upwork. My engagements covered executive assistance, administrative support, campaign management, creator outreach, and end-to-end growth campaign execution.

I worked alongside primary employment roles on short-term assignments, adapting to different client needs and workflows. My freelance work strengthened my experience across e-commerce operations, creator campaigns, and remote administrative support.

I managed multi-line phone communications, guest check-ins, and reservation logistics for approximately 20 to 40 patrons per shift. I served as a key point of contact for guests and handled front-desk communication needs.

I supported smooth daily reception operations by coordinating reservations and responding to guest requests. This role strengthened my communication, organization, and customer service skills.