I am a medical scheduling and patient support professional with hands-on healthcare call-center experience. I specialize in HIPAA-compliant appointment scheduling, patient coordination, call routing, and urgent triage.
I have more than 15 years of scheduling-intensive customer service experience. I am known for maintaining accuracy in high-volume environments while providing calm, respectful support to patients and customers.
At Kaiser Permanente, I scheduled patient appointments, addressed account questions involving protected health information, and routed incoming calls to the appropriate teams. I also recognized urgent and emergency situations and escalated them promptly.
My household management experience has strengthened my ability to coordinate complex schedules, prioritize competing needs, manage logistics, and resolve conflicts with patience and clear communication.
As the owner of an online handmade-products business, I manage customer service, order processing, shipping, inventory, branding, and customer satisfaction through a digital-first workflow. I am remote-ready and interested in remote medical scheduling and patient support opportunities.
Scheduled patient appointments and resolved account questions while handling protected health information in accordance with HIPAA requirements.
Routed incoming calls, identified urgent or emergency situations for rapid escalation to the appropriate team, and maintained accuracy and composure during high call volumes.
Coordinate complex and overlapping schedules for appointments, school, transportation, and activities, using prioritization, follow-through, and conflict resolution.
Manage budgets, inventory, and daily logistics in a fast-paced environment. Resolve conflicts and crises with patience, clear communication, and composure.
Operate a handmade epoxy and resin products business end to end through a digital-first, remote workflow, including online customer service, order processing, shipping, and inventory.
Manage branding, product presentation, and customer satisfaction throughout the sales cycle.
Diploma, General Education, Human Relations
Completed diploma studies in General Education and Human Relations.
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